Loom Raises $30 Million for Video Sharing
The good news: Video sharing app Loom has raised a $30 million Series B. Loom positions itself as a communication tool – more Slack than Snap. More evidence of the growing importance of video.
The good news: Video sharing app Loom has raised a $30 million Series B. Loom positions itself as a communication tool – more Slack than Snap. More evidence of the growing importance of video.
Today’s news reminds us that technology is supposed to make things easier. We’ll start with acquisition of no-code experience builder SnapApp by personalized content delivery platform Uberflip. The result should make it eaiser to set up Uberflip experiences.
This Medallia study isn’t packed with obvious results but holds a few good nuggets. Customer experience leaders are more likely to use multiple digital listening tools, to be “relentless” about using feedback to drive action, and to hold multiple departments responsible for CX. Less obvious: marketing ranked sixth and head of CX ranked seventh in CX responsibility. CEO, chief revenue officer, and head of account management were most often responsible.
ChatGPT is reportedly the fastest growing Web app ever, passing 100 million active users in just over two months. How cool is that? Cool enough that Google is releasing something similar – the Bard chatbot – “in the coming weeks”. They promise many more AI-enabled applications to come.