AirAsia Group has rebranded the group holding company to Capital A. The name change reflects the Group’s new core business strategy as an investment holding company with a portfolio of synergistic travel and lifestyle businesses, which have rapidly transformed the AirAsia brand into much more than just an airline. The group aims to transform from an airline into a one-stop digital travel and lifestyle services group.
If there’s a third bit of CDP news today, I missed it. So I’ll give you this Emplifi survey reminding you the customer experience is really important. It’s a familiar song but bears repeating: more than half of consumers would pay more than 5% extra for outstanding CX, and poor CX effectively ties with poor product as a reason to leave a brand. I shouldn’t be surprised that more people want to communicate with brands through social media (22%) than email (19%) or telephone (16%), but I was.
GrowSari, a local B2B platform in the Philippines aimed at serving local mom-and-pop stores in the country, has announced that it has signed a definitive agreement with global investment firm KKR where KKR will be investing US$45 million to GrowSari to support its national expansion, as well as strengthen its financial service capabilities.
Retention-oriented CDP CleverTap has purchased app marketing system Leanplum. The deal will give CleverTap a new set of advanced personalization tools and greater geographic reach. Price was not disclosed.