AirAsia Group has rebranded the group holding company to Capital A. The name change reflects the Group’s new core business strategy as an investment holding company with a portfolio of synergistic travel and lifestyle businesses, which have rapidly transformed the AirAsia brand into much more than just an airline. The group aims to transform from an airline into a one-stop digital travel and lifestyle services group.
If there’s a third bit of CDP news today, I missed it. So I’ll give you this Emplifi survey reminding you the customer experience is really important. It’s a familiar song but bears repeating: more than half of consumers would pay more than 5% extra for outstanding CX, and poor CX effectively ties with poor product as a reason to leave a brand. I shouldn’t be surprised that more people want to communicate with brands through social media (22%) than email (19%) or telephone (16%), but I was.
GrowSari, a local B2B platform in the Philippines aimed at serving local mom-and-pop stores in the country, has announced that it has signed a definitive agreement with global investment firm KKR where KKR will be investing US$45 million to GrowSari to support its national expansion, as well as strengthen its financial service capabilities.
There’s no shortage of lawsuits by publishers against genAI platforms for copyright infringement; now major studios are getting with the program. Walt Disney and Comcast’s Universal are accusing Midjourney of using some of their best known characters (think Darth Vader and the Minions) in its AI image generator — a “bottomless pit of plagiarism,” they say. No response yet from Midjourney.