Alas, the future won’t be perfect. Most people will still want customer service help from other people and some will get angry when that’s not an option. This from a Harris Poll sponsored by call tracking vendor Invoca.
British Airways faces a $230 million GDPR fine, by far the largest issued so far under the European Union’s GDPR regulation. The amount could still be reduced on appeal. While the fine should quell some doubts about GDPR enforcement, it’s worth noting that it relates to a data breach, not consent compliance.
Cognitiv also runs ad campaigns. Their special power is using multiple neural network models to optimize real-time ad bids. The latest application is Cognitiv Incremental, which buys impressions most likely to add new customers.
The U.S. Senate has passed a bill that could potentially ban TikTok in the U.S. if its Chinese owner, ByteDance, does not sell its holdings within a year. The bill now goes to the President Biden, who has said he will sign it. Court challenges are likely to follow.