Here’s a familiar tale: Clevertouch reports that 44% of marketers have at least one platform that goes largely unused but 90% will still make technology their biggest investment in the next year. The company says “increasing numbers of organizations are deploying ‘simplification solutions’” to shield marketers from complex technology, but doesn’t say how many.
Real-time personalization vendor Fulcrum has released its own Customer Data Platform. As you’d expect, it’s tightly integrated with Fulcrum’s AI-based analytics and personalization workflows. That makes it a Campaign CDP in CDP Institute terms.
Another story we keep telling is that customers really aren’t that interested in personalization. This survey for Sitecore by The Lacek Group finds that product quality (65%), money-saving offers (60%), and loyalty rewards (55%) are the biggest drivers of customer loyalty, while unique personal experiences (31%) and personalized communications (27%) are least important. Customer service (52%), privacy protection (45%), and brand values (36%) fall somewhere in between.
CDP mParticle is being acquired by ecommerce platform Rokt for a price of $300 million. It’s the third acquisition of a leading independent CDP in a little over one month, following Uniphore’s purchase of ActionIQ and Contentstack’s purchase of Lytics. All three buyers offer some type of customer-facing technology; apparently they’ve decided that adding real-time profiles from CDP will give them a competitive edge. (See this blog post for more analysis.)