By now, it’s old news that marketers overestimate how good they are at personalization. This Sailthru survey repeats the trope: 71% of marketers think they “excel” at personalized marketing while just 34% of consumers agree. Other, less common findings include: email personalization is more important to consumers than to marketers, and big companies do much more advanced personalization than smaller ones. Worth a look.
The group, which also includes Canada, Japan, South Korea, Singapore, the Philippines and Taiwan will develop an international certification system to help companies demonstrate compliance.
Our privacy newsletter ordinarily covers tools for responding to consumer data requests (DSRs to the cognoscenti). But this news is about CDP vendor mParticle adding a DSR function, so we grabbed it while the editor wasn’t looking. The new feature can send automatically data erasure requests to third-party data stores including BigQuery, Redshift, and Snowflake, eliminating one of the biggest headaches in many DSR processes.
AI-edited content is less concerning than AI-generated content — that’s the takeaway from Meta’s adjustment to its AI labeling on Facebook and other platforms. The “AI info” label will continue to appear on AI-generated content. Where content has only been modified or edited using AI, the label will appear more demurely in the post’s menu.