Marketers Want Zero Party Data But Unsure How To Use It: Forrester Survey
Targeting data is threatened by new privacy constraints, so 99% of marketers are working to replace it, says this Forrester study for data verification vendor SheerID. Most (85%) see “zero party” data (data that customers share voluntarily, such as survey responses) as critical for effective personalized experiences, but 36% worry that customer answers are not always accurate. Adding to the challenge: 42% of marketers have access to zero-party data but don’t know how to use it effectively.