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Martech Growth Continues: Lotame

This Lotame study mostly promotes “data collaboration platforms,” which sound a lot like CDP but add third-party data and anonymous users.  It also contains intriguing statistics on martech acquisition plans: 58% of respondents plan to buy a CDP, ranking it third behind marketing automation (64%) and digital experience platforms (60%).  A much lower 19% plan to retire their current CDP, similar to the 18% figure for marketing automation.

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Higher Consumer Expectations Lead to Declining Loyalty: Qualtrics

October 17, 2024

Consumers expect good experiences and when they don’t get them they are likelier to decrease or cease spending with the brand (up six points YoY), based on a survey of over 20,000 consumers by experience management platform Qualtrics. They are also less likely to tell the brand about it (down five points). They are also unlikely to post about it on social media; indeed most just won’t tell anyone.

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YouTube Testing AI Overviews in Search Results

April 28, 2025

YouTube is not just a video platform, of course, it’s also a powerful search engine and it has begun testing a Google AI Overviews carousel that will appear in results for selected queries. Given the threat AI Overviews is perceived to pose to click-thru traffic in Google Search results, there’s a question about whether the YouTube initiative could depress click-thrus to brand and creator videos. Right now, the feature is only visible to a sub-set of U.S. premium users.

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