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Martech Stacks Often Obstruct Cross-Channel Campaigns: Blueshift

GenAI isn’t the only technology that arouses mixed emotions.  Blueshift found that 53% of marketers report their current martech stack frequently (28%) or sometimes (26%) over-complicates cross-channel execution, and just 25% have definitely seen improved results from personalized product or content recommendations.  On the other hand, a solid 89% agree that real time customer profiles play a key role in personalized engagement strategies.