Meta’s main content moderation partner in Africa shuts down operations

Meta’s main subcontractor for content moderation in Africa, Sama, announced earlier Tuesday the closure of its content moderation arm at its hub in Kenya, citing the need to streamline operations. This comes months after Sama and Meta were sued in the East African country for union busting and exploitation, and just weeks after another lawsuit called for Meta to increase its content moderation capacity in Kenya.

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HealthAtom, a platform for clinics, raised US$10M to continue growing in LatAm

January 12, 2023

HealthAtom, cloud-based software for clinics and health centers to manage their business, announced a Series A for US$10 million. This is the first institutional round of this startup, founded in Chile in 2009. Focused on medium and small healthcare providers, HealthAtom currently has 6,500 clients and commercial offices in Chile, Colombia, and Mexico. The plan is for the capital to be used to continue expanding in Latin America and to create a single platform for healthcare technology solutions, where clinics can be interconnected with the healthcare and financial ecosystem.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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