Here’s one more big picture item: Millenial employees pose the biggest security risk facing IT, according to a survey from Citrix and The Ponemon Institute. The problem isn’t Millenials revolting against The Man, but their introduction of mobile devices and collaboration tools without approval of corporate IT. Another losing battle against chaos, it would seem. Happy Friday!
File this under “vertical solutions are way more common than you think”.
Let’s stick with customer experience, although the news remains grim. A study from digital services vendor DimensionData finds that just 13% of organizations rate their customer experience at 9 of 10 or better, even though 71% say it’s their top strategic performance measure. Similarly, connected customer journeys via omnichannel solutions are the top-ranked technology trend for 2017 but 70% of companies have no or very few channels currently connected. A charmingly delusional 80% expect to have all or most channels connected within two years.
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.