Mobile Banking Moves Past Balance Look-up
A messaging vendor recently told me that mobile wallets are the next big thing in customer interaction. They may have a point: wallets are one of the few ways to reach customers at scale without going through the walled garden vendors (Facebook, Google, Apple, Amazon). This study from financial technology provider Fiserv doesn’t make that particular case but it does give some general information on use of mobile technology for financial services. One big shift: consumers have moved past balance look-ups to complex transactions like bill payment.