More Than Half of Organizations Expect to Fully Replace AI Solutions in Less Than a Year: Twilio
In a global report from Twilio, 59% of organizations say they expect to fully replace their current AI solution in less than a year. It’s a reminder that things are changing rapidly in the AI world, so companies shouldn’t commit too much in a single product that will soon be obsolete. Human agents, on the other hand, aren’t looking obsolete: 78% of consumers consider it important to be able to switch from an AI agent to a person.