Most Companies Fail to Train Employees on AI: Marketing AI Institute Survey

The Marketing AI Institute also has a new AI survey, this one focusing on marketers’ attitudes.  Again, no huge surprises: more marketers think AI is important for success than last year (64% vs 51%).  The main use seems to be personal productivity: 29% say they’ve already infused AI into their daily work while just 7% say their company is scaling its AI deployments.  A frightening 78% say their company has no internal AI education or training.

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Consumers Voice Growing Doubts About Use of AI: Salesforce Report

September 1, 2023
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Google Cloud Offers GenAI Models from Meta, Anthropic, and Others

August 31, 2023

Google Cloud has a blizzard of announcements from its Google Cloud Next ’23 event.  Much focus was on generative AI, including optimized infrastructure, model building tools, and end-user assistants such as writing helpers.  They’re also offering access to third-party large language models including Meta’s Llama2, Antropic’s Claude 2, and Technology Innovative Institute’s Falcon LLM.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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