Nearly half of B2C marketing teams (45%) use more than ten marketing tools, according to this Klaviyo survey. Seems like a lot, but we don’t know whether the trend is up or down. CDPs are a more common investment priority than cloud data warehouses (31% vs 23%), although the top priorities are CRM (47%) and marketing automation (39%). Perhaps worth noting that Klaviyo is a marketing automation system with a CDP inside.
OpenAI has released an open source airline customer service agent. Not a commercial product, it’s intended as a demonstration of how developers can build agents and multi-agent workflows using the Agents SDK. Good news for teams hoping build and deploy their own AI agents at scale. Not so good news for vendors hoping to sell out-of-the-box AI agents.
Pretty soon it will feel odd when you can’t click on an ad to buy something. PayPal is advancing that glorious future by transforming open web advertisements into fully functional storefronts. Somewhat related: Dentsu and Roku have advice on what makes shoppable TV ads succeed (hint: it’s more than personalization).
The web search tool Perplexity looks like it’s taking on Google with its latest release, a web browser named Comet. Comet claims to move “from browsing to thinking,” surfacing information and search results in response to natural language queries. Comet is available immediately to Perplexity Max subscribers; others can join a wait list.