Neustar is teaming with Google to provide Android mobile phone users with better information about who’s calling. The hope is that people will pick up more calls when they know who’s on the other end. Android phone will display who’s calling, confirmation of their identity, brand logos, and a reason for the call.
We can’t call customer experience technology “CXtech”, for obvious reasons. But we do have a lot of news about it today. We’ll start with a $200 million raise for unified customer experience platform Sprinklr, bringing its total to $587.5 million.
“Regulating Biometrics: Global Approaches and Urgent Questions,” from the AI Now Institute says there’s a growing sense among regulation advocates that a biometric surveillance state is not inevitable.
Salesforce has reversed course on its bid to acquire data management and integration platform Informatica a source has told Reuters. Informatica itself said that it is not in talks to be acquired. Salesforce stocks rose on this latest news while Informatica’s fell.