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New Customer Experience Analytics Solution from NetBase Drives Business Results Transforms Customer Data into Action to Fuel Every Aspect of Your Business

NetBase announced a new Customer Experience Analytics solution which ingests customer feedback from social media, digital, surveys, customer care and other sources and uses natural language processing to find actionable insights. It’s working with aggregate data, not tracking individual customers.

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BloomReach Acquires Hippo to Build First Open and Intelligent Digital Experience Platform

October 26, 2016

BloomReach, a machine learning-based e-commerce recommendation platform, announced it has purchased Hippo, a personalized Web content management system. Clearly they complement each other. But in a world where everything is supposed to plug into everything else via APIs, it’s interesting to see what looks suspiciously like old-school product integration. Are they telling us that API integrations aren’t quite as smooth as promised?

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Grammarly Raises $200 Million to Help People Write Better

November 24, 2021

If robots wrote the news, would they write about other robots?  I ask because there’s been a suspicious burst of items about AI-powered writing tools, just when live journalists might have set things on autopilot so they could sneak out early for the holiday.  Top of the list: writing-suggestion platform Grammarly just raised $200 million at a $13 billion valuation, doubling total funding to $400 million.

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