Nuance Loop Uses AI to Make Real-Time Best Offers to Prepaid Mobile Subscribers
Nuance is best known for the speech recognition technology which powers automated telephone customer service systems. It has recently launched Nuance Loop, a much sexier product that uses artificial intelligence to monitor prepaid subscriber activities on mobile phone networks and recommend appropriate offers at the best possible moment. The company is so certain it can add value that it sells the service on a revenue sharing model. Loop is already deployed at companies with more than 700 million subscribers in total. It’s another example of how advanced the pre-paid mobile industry is when it comes to customer management.