Staying positive, social analytics platform Nuvi has expanded its scope with a collection “social customer experience” solutions that include collaborative planning, collateral publishing, and social engagement. They’ve also upgraded their monitoring tools with more accurate sentiment prediction. Huzzah.
Am I the only one who suspects that all those offices left empty while everyone works from home are actually swarming with robots who are writing press releases about themselves? That would explain why today’s news is all about AI. First up: mobile customer engagement platform Sinch has purchased ChatLayer.ai, which builds multi-lingual, multi-channel conversation-bots that are clearly smarter than I am.
Yes, that’s clickbait. But it’s still a real story: tech giants may share location data that would otherwise be private to trace the contacts of coronavirus patients. Whether or not you think this is a good idea, the thing to remember is how easily it can be done.
It’s tough to get brand safety right, but the industry keeps trying. IPG Mediabrands announced a new set of tools to find and block inappropriate ad placements, while IAS expanded its suitability measurements to include standards from the Global Alliance for Responsible Media (GARM). Meanwhile, DoubleVerify admitted a mistake made brand safety on X/Twitter look worse than it really was in October 2023 and March 2024.