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Observe.AI Buys ScopeAI to Analyze Conversations

Conversational analytics is another growing space. The latest news there is that contact center AI vendor Observe.AI bought ScopeAI, which automatically extracts insights from chat, email, and social conversations.  Related items we’ve already reported include: ZenDesk’s purchase of Cleverly, Level AI’s launch with $15 million funding, Involve.AI’s $16 million Series A, and Verint’s purchase of Conversocial.

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Headless Commerce Just Keeps Growing

September 7, 2021

Headless commerce makes it easier to deploy custom ecommerce front-ends by providing the underlying processing technology. It’s an important trend but there’s too much happening to cover in depth.  So here are some headlines to give you a flavor: Shopistry has integrated with the Square payments platform and joined its App Marketplace.  Fast Simon has expanded its Shopify integration with  a new shopping optimization tools.  OneView Commerce has made its transaction engine available on Microsoft Azure.   You get the idea.

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Google Again Delays Third-Party Cookie Deprecation

April 25, 2024

Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation.  The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.

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