Observe.AI is also using AI to guide people, although in their case it’s helping phone agents. The system listens to phone calls as they happen, interprets context and user emotions, and gives agents suggestions for what to do next. They just raised an $8 million Series A.
It’s come to this: people are hate automated customer service systems so much that T-Mobile is launching a major campaign around a promise that you’ll always be connected immediately with a person. Even more revolutionary, that person will be able to solve your problem without transferring you to someone else. Hurray for them; shame on the rest of the world for making this newsworthy.
I couldn’t find a third item about outdoor.
Amperity has launched its Customer Data Cloud, a solution designed to support the transformation of raw data in a warehouse or lake into usable business assets. New capabilities include real-time reaction to streaming customer data and no-copy access to customer data in Snowflake and AWS.