Does it really matter if marketers don’t get the data they want? You betcha. Kantar finds 86% of retailers say first-party data is a core pillar of their app strategy, while CallMiner reports that 62% of senior contact center decision makers feel they don’t collect all the CX data they need. In other words, improvements are essential and giving IT departments more control is not going to work.

The U.S. Department of Justice has formally requested the sale of the Chrome browser among other measures following last August’s guilty verdict in its search advertising antitrust suit (not to be confused with last week’s guilty verdict in the adtech antitrust lawsuit). Google is asking for a much narrower focus on deals to be the default search engine for Apple, Mozilla and others. There will be a three-week hearing on the government’s proposals.