Oracle has integrated more data from its Unity Customer Data Platform within its Oracle Service solution. Service will now be able to route customers to agents based on history data in the CDP, while Service agents will be able to see the CDP data while interacting with customers and to assign customers to marketing campaigns.
Singapore-headquartered e-commerce and gaming giant Sea Ltd is said to be preparing a move into Indonesia’s insurance sector. The US-listed tech firm has prepared plans to acquire an insurance company in Indonesia, Financial Times reported. Such an acquisition would prepare Sea to better compete with rival super apps including Jakarta-headquartered GoTo and Singapore-based Grab, which are aiming to provide a one-stop-shop from ride-hailing, food delivery to financial services to their users across Southeast Asia.
Maybe it’s just click-bait and maybe the authors are truly hostile, but this Forrester report for Zeta Global goes out of its way to make CDPs look bad. Most obviously, it headlines that ‘only 10% of CDP owners feel their CDP meets all needs’ although another 26% say it meets most needs, another 35% say it meets some needs, and only 45% actually say it failed to meet expectations. The underlying assumption is that CDPs should do everything from data collection through cross-channel campaign execution, although the survey doesn’t actually... Read More >
CDP Twilio Segment has added an Amazon Redshift connector (in public beta) to Linked Audiences. This enables Segment queries to integrate data residing in Redshift without importing it. Similar connectors are already available for Snowflake and Databricks.