People Would Rather Talk to Friends Than Businesses: Vonage Report
Vonage also asked consumers probing questions, and found that they’re more satisfied with communications with family and friends (60%) than with businesses (45%). They also found that consumers communicate with friends and family the most via messaging apps, but are more likely to use phone calls and email to talk to a business. That might be obvious to you, but Vonage spoke with nearly 5,000 consumers from eleven countries to be sure.