Look, I’m sorry that pretty much every story these days is about AI, but such are the times we live in.  At least this one involves a CDP vendor.  Twilio has announced CustomerAI, which makes data from its Segment CDP available to large language models to create personalized marketing and service experiences, add inferred attributes to customer profiles, and generate insights about aggregate customer behaviors.

Acquia has launched an integration hub, Acquia Exchange, that makes it easier to connect third party products to its digital experience platform.  Having an exchange of your own is table stakes for products hoping to establish themselves as platforms at the heart of their very own ecosystem.