Pitney Bowes Completes Sale of Document Messaging Technologies to Platinum Equity

Also reflecting changing times: shipping technology vendor Pitney Bowes has completed sale of its document messaging business to private investor Platinum Equity. The $361 million deal was announced in April. The group sells high-speed personalized printing systems. Sale of martech companies to investors like Platinum Equity has become more common than purchase by strategic buyers like Interpublic Group.

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Bad Employees Hurt Business: PwC Study

July 4, 2018

Hi, it’s Jamie, the CDP Institute’s faithful Department of the Obvious Intern.  Everyone else took today off but I volunteered to stay behind if they let me write the newsletter.  Here are some of the obvious goodies I’ve recently collected.We’ll start with this PwC study on customer experience, which found that bad employees drive people away, not bad technology. Also, airlines have really bad service. There’s plenty of less-obvious stuff but I’ve ignored it.

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Compiler Exactis Exposed Data on 340 Million U.S. individuals

July 2, 2018

There’s nothing like a good privacy breach to remind us why data privacy laws are needed. Computer security consultant Vinny Troia scanned the Internet for unprotected Elasticsearch databases and hit paydirt: 340 million records from marketing data compiler Exactis. It had lots of detailed information on U.S. consumers and business contacts, although nothing really sensitive like Social Security Number. This isn’t technically a “breach” since Exactis’ security wasn’t penetrated. They just didn’t have any.

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Retail Rocket Raises $24 Million and Buys Sailplay to Enter U.S. Market

July 6, 2022

Netherlands-based retention management platform Retail Rocket just raised a $24 Million Series A, and immediately spent some of it to buy Sailplay, a New York-based marketing automation vendor that will grow its U.S. presence.  Retail Rocket builds unified customer profiles in a module it charmingly calls Data Warehouse, and has other modules for AI-driven personalization, segmentation, and campaign management.  The company has more than 1,000 global clients across Europe and South America.

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