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Punchh Adds Real-Time AI-Based Response to Customer Reviews

Punchh offers a slew of CRM, marketing automation, and analytics solutions for restaurants and retailers. They just released an AI-based tool that extracts sentiment from online reviews (pretty common) and reacts immediately with recommended responses for phone and chat agents (pretty special).

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36% of UK Consumers Feel More Trust in Data Handling After GDPR: TrustArc Survey

May 24, 2019

What’s changed since the General Data Protection Regulation took effect one year ago tomorrow?  TrustArc and Ipsos found that 36% of UK consumers have greater trust in how their data is handled, which the press as spun variously as a success (“more than one third”) or failure (“only 36%”). I’d say any improvement in trust is a success these days. A global survey from Snow Software had similar results: 39% of data professionals feel more protected although 20% feel worse.

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