Q-nomy Launches Omni-Channel BPM Product Platform
Q-nomy has just released Q-Flow® 6.0, which it bills as “the only software product platform that fully optimizes complex digital and physical journeys, thus increasing sales and customer satisfaction for any market.” That gets my attention and leaves me wondering why I never heard of them before. Digging a bit deeper, it turns out their real expertise is managing queues such as checkout lines at retailers, patients in a doctor’s waiting room, or calls on hold for telephone agents. They’ve extended this into an “omni-channel business process management product platform” which sounds a bit grandiose but I suppose is technically accurate. I’m including this as evidence of how widely recognized the importance of customer experience has become, and how marketers might want to look beyond familiar providers for solutions. They’ve just launched the latest version of their product