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Quiq Raises $12.5 Million Series B for Automated Text Conversations

Quiq uses conversational AI to run chatbots and guide human agents. They offer a messaging-based shopping cart, which you may not have known you needed. And they just raised a $12.5 million Series B, bringing total funding to $19 million.

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SugarCRM Builds Unified Data Platform with Applications on Top

August 2, 2019

SugarCRM is also touting unified data, in the form of its new “Intelligent Customer Experience platform, which unifies disparate data into a single ‘time aware’ customer data model.” It just announced platform-based applications for marketing automation, sales automation, and customer service and will likely add others in the future. They don’t call their platform a CDP although it might qualify.

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Retail Rocket Raises $24 Million and Buys Sailplay to Enter U.S. Market

July 6, 2022

Netherlands-based retention management platform Retail Rocket just raised a $24 Million Series A, and immediately spent some of it to buy Sailplay, a New York-based marketing automation vendor that will grow its U.S. presence.  Retail Rocket builds unified customer profiles in a module it charmingly calls Data Warehouse, and has other modules for AI-driven personalization, segmentation, and campaign management.  The company has more than 1,000 global clients across Europe and South America.

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