Redbrick has added newsletter advertising platform Paved to its portfolio of solutions that already includes email automation platform Delivra. Paved matches advertisers with newsletter subscribers across more than 3,000 publishers, helping the publishers monetize their newsletter lists. Paved creates enhanced targeting for advertisers while providing a more personalized newsletter experience for readers.
Seventy-two percent of consumers are willing to work with AI agents as long as they can escalate to a human when necessary; indeed 59% would rather interact with a chatbot than wait for a live agent. Other key expectations in Five9’s 2025 Customer experience report relate to being met in the channel of choice — and that can vary with 56% saying it depends on the situation. Fully 86% are willing to use self-service before contacting support.
AI advertising really works according to a new report from Nielsen (an additional report from Smartly has 80% of marketers surveyed saying AI lives up to the hype). Google, using Nielsen Marketing Mix Modeling, found a 17% higher ROAS from AI-powered video campaigns on YouTube. Synergy too: Video Reach Campaigns together with Video View Campaigns (both AI-powered) delivered 23% higher sales effectiveness than Video Reach alone.
Preliminary findings by the European Commission state that Apple and Google are in violation of the EU’s Digital Markets Act. Among the findings, Google Search is accused of prioritizing Google’s own products and services in results; Apple is instructed to improve interoperability between iOS and third-party devices. The companies now have an opportunity to respond.