News

Retail Pro International and OptCulture Launch Unified Marketing System

One trend in the CDP market is for operational systems to incorporate CDP capabilities.  Specialty retail tech vendor Retail Pro International has just announced something along those lines, in the form of a partnership with omnichannel marketing vendor OptCulture.  Retail Pro makes several mentions of combining data from all sources, although they don’t call their system a CDP.

More News

Next Article

Marketers Will Turn to Walled Gardens and First-Party Data After End of Third-Party Cookies: Lytics Survey

January 11, 2022

CDP vendor Lytics also has a survey for you today, Dear Reader.  It explores the end of third-party cookies, which 47% of marketers say will have a “large” impact on marketing ROI.  The most common response will be to spend more with walled garden vendors like Facebook and Amazon (62%), although 92% also say the changes make first-party data more valuable than ever.  The biggest problems with first party data are creating a complete customer view (40%) and data access (36%), which Lytics modestly doesn’t mention are addressed by CDPs.

CDPI Newsletter
Featured Article

Salesforce Buys Airkit.ai for Automated Customer Service

September 22, 2023

Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

CDPI Newsletter