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Salesforce Buys ClickSoftware Field Service Tech for $1.35 Billion

Salesforce has signed a $1.35 billion deal to buy ClickSoftware, which helps schedule field service workers. Not very related to customer data but relevant if marketing is responsible for all customer experiences. Your head of field service might not agree.

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Google to Require App-ads.txt Authorization for Device-Based Ads

August 8, 2019

Sadly, no discussion of digital advertising can avoid mentioning fraud. It’s still a huge problem but the industry is fighting back. The latest thrust comes from Google, which has announced its mobile ad platforms AdMob and Ad Manager will only serve ads that publishers have authorized by listing the seller in an app-ads.txt file. App-ads.txt and big sister ads.txt have been among the most successful anti-fraud measures.

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Salesforce Offers AI Agents to Replace “Outdated” Copilots and Chatbots

September 16, 2024

Here’s a new buzzword for your Bingo card: “agentic AI”, which describes systems that act by themselves rather than in response to a prompt.  Salesforce was all over the concept last week, announcing its Agentforce collection.  According to the company, it replaces the “now-outdated copilots and chatbots” with agents “operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.”

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