Let’s give you some product news today, Dear Reader, because we know you like it. Salesforce has announced versions of its Sales and Service cloud products tailored for small business. Price is $25 per user per month, which is the same as their previous lowest tier. It’s not clear what’s different.
This notion of consumers selling their own data just won’t go away. This newsletter has covered several vendors and our sister blog Customer Experience Matrix recently took a deeper look. Now here’s a MarTech piece announcing yet another product, from SRAX, and casually mentioning two others, Datum and Data Wallet. As the Customer Experience Matrix piece shows, business models vary considerably and many of these are more about building advertising audiences than paying people for their data. Seller beware.
I wouldn’t usually mention that omnichannel messaging tool Iterable has integrated with direct mail production platform Inkit. But it fits today’s topic and there’s not much else to report. So I just did.
Digital transformation is so 2021. This Salesforce study finds security and privacy have replaced transformation as the top priority of IT managers. Simplicity is also in style: more plan to consolidate their tech stack (34%) than to add new vendors (11%). Nearly three-quarters (72%) use no-code/low technology, including 50% of marketing departments.