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Salesforce Said to Be Negotiating Slack Acquisition

The U.S. Thanksgiving holiday has been accompanied by the traditional news famine, so we’re reduced to rumors. At least we have the juicy one that Salesforce is in talks to acquire messaging platform Slack. It would be another move for Salesforce beyond its stronghold in customer-facing systems.

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Facebook Pays Reported $1 Billion for Kustomer CRM

December 1, 2020

CyberMonday may be the hardest day of the year for call centers, so I guess I’ll cut some slack to the company that – wait, they don’t deserve it. WellCare transferred me between five agents and still couldn’t complete an address change. I canceled my account. It’s the sort of outcome that makes customer service tech company Kustomer worth roughly $1 billion to Facebook, which just bought them.

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Two-Thirds of C-Suite Can’t Recognize Bad Data: Fivetran Report

December 6, 2021

Like the determined optimist who tells his boss the factory is on fire by reporting they’ll soon be able to update their equipment, let’s find some silver linings in a batch of gloomy surveys today, Dear Reader.  We’ll start with this Fivetran report, which finds that 85% of data leaders say their company has lost money by basing decisions on bad data, and 66% believe their C-suite can’t tell when that happens.  The bright side is there’s lots of room for improvement.

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