Salesforce Said to Be Negotiating Slack Acquisition

The U.S. Thanksgiving holiday has been accompanied by the traditional news famine, so we’re reduced to rumors. At least we have the juicy one that Salesforce is in talks to acquire messaging platform Slack. It would be another move for Salesforce beyond its stronghold in customer-facing systems.

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Facebook Pays Reported $1 Billion for Kustomer CRM

December 1, 2020

CyberMonday may be the hardest day of the year for call centers, so I guess I’ll cut some slack to the company that – wait, they don’t deserve it. WellCare transferred me between five agents and still couldn’t complete an address change. I canceled my account. It’s the sort of outcome that makes customer service tech company Kustomer worth roughly $1 billion to Facebook, which just bought them.

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IT Teams Build Sloppy Automations: TeamDynamix Survey

August 17, 2022

IT teams spend lots of time on repetitive requests from business users, finds this TeamDynamix survey.  You might think the implication is IT should let users do more for themselves.  But the main time-wasters are things like password resets, employee on-boarding, and managing credentials, which can’t really be delegated.  And here’s the kicker: IT professionals automate those tasks by building sloppy, insecure, undocumented scripts, just like the non-professionals.   Fun fact: 53% of teams manage 100 or more applications.

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