Security and Technology Block AI Use in Call Centers: Talkdesk

Contact center managers have a different take on AI: Talkdesk reports that 87% feel at least moderately familiar with AI applications in the call center and 85% believe it’s important.  But they list security, infrastructure, resistance to change, and lack of quality data as the top barriers, not training.  Oddly enough, fewer companies report having deployed AI systems than one year ago.

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Lack of Training Holds Back Marketing AI Deployment: Marketing AI Institute

July 19, 2022

More than half (51%) of the respondents to this Marketing AI Institute survey said they think artificial intelligence is very or critically important to their success in the next twelve months.  But just 29% of respondents are confident in their AI knowledge and 81% say their company doesn’t provide training on the subject.  Personalized consumer experiences (41%) and better insights (40%) are effectively tied as the most common marketing AI applications.

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Legality and safety of data flows to Russia is raising questions in the EU

July 19, 2022
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Meta Releases Lying, Offensive AI and Pretends to Be Surprised

November 23, 2022

Like trouble, bad behavior by Meta shows up whether you look for it or not.  The latest is an open-source language model that was supposed to provide reliable search results because it was trained on academic papers.  Alas, it was quickly withdrawn after reviewers found that it returned results that were grammatical and plausible but also incorrect, not to mention filled with “antisemitism, homophobia, and misogyny.”  How can this be a surprise?

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