Sendbird Partners with LiveRamp to Unify First-Party Data

Conversation platform Sendbird has partnered with LiveRamp to help Sendbird clients make better use of their first-party data.  The deal apply LiveRamp’s identity framework to Sendbird clients’ internal data sources, so information from different systems can be combined to create a more complete customer view.  No external data is involved.

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Google Enhances Generative AI-Powered Search

August 16, 2023

The prospect of generative AI-powered search from Google both excites and terrifies many in the industry.  In fact, Google already has an experimental version running as an option within Chrome.  They’ve just added several enhancements including definitions within AI-generated responses, AI-generated summaries of long articles, and improved help with AI-generated code.  They’ve also made it easier for publishers to exclude paywalled items from summarization.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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