U.S. cybersecurity company SentinelOne is boosting its offerings in India. The company announced the launch of a virtual data centre in Mumbai that will enable Indian companies, which rely on SentinelOne to shield their business from cyberattacks in a simple, compliant way.
Google Cloud recently announced a strategic partnership with the Kuwaiti government to implement a comprehensive digital transformation roadmap across government bodies and state-owned enterprises. The two will team up to digitize citizen services, boost employee productivity, and implement digital transformation initiatives in healthcare, education, disaster recovery and smart living.
Google, Facebook and the Australian government have come to agreement whereby the tech companies will pay local publishers when their content appears online – with the caveat that it only applies when content is intentionally uploaded. This is an ongoing issue being negotiated globally and follows Facebook having shut down news content to users in Australia and in Canada. Meanwhile countries are looking to try to keep companies’ power in check.
Not only do 64% of consumers believe AI will improve and speed CX, CX leaders seem to agree with 42% making the use of AI a top priority. These figures come from a survey by Genesys on the customer service component of CX. While only 11% of consumers rate service as excellent, 63% do say it has been getting better.