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Seventy-One Percent of Business Leaders Use AI to Improve DX: Amplitude

A survey of more than 500 business leaders conducted by the Harvard Business Review for Amplitude showed almost three quarters of respondents that consider themselves DX “leaders” leveraging AI to support digital experience maturity. More than 50% of “leaders” confirmed access to high quality customer data (compared with 34% of “followers” and 20% of “laggards.” Of all respondents, 83% believe building engaging digital experiences as “very important.”