You probably don’t need convincing that chat is important. But you might still be surprised that the function has become so quickly commoditized that Shopify is now offering it at no extra cost. The new tool will show up on all pages of a Shopify ecommerce site.
Podcast ads are growing: revenue will total nearly $700 million this year and $1 billion by 2021, says the IAB. Adobe found that 60% of listeners have looked up a product after hearing it mentioned in a podcast ad and 25% have made a purchase. You won’t be surprised that Millennials are the most frequent listeners.
Groupon is another business that has seen hotter days. But they’re still around and in fact just bought Presence AI, which handles message and chat-based bookings such as spa visits and dining reservations. This will make it easier to sell such things through Groupon. You can think of it as a mom-and-pop PopBase, although I don’t know why you’d bother.
Customer engagement platform Twilio has announced new platform capabilities, including the general availability of Twilio Segment’s Event-Triggered Journeys, supporting personalization based on customer intent signals in real time. In addition, Data Residency (EU) will ensure that email sending and event data are managed within the EU region, both for compliancy and customer trust. WhatsApp Business Calling will enable conversations with customers in another important channel using Twilio’s Programmable Voice Platform.