Shoppers Lean Towards Trusting AI Agents: Salesforce
MasterCard, PayPal and Visa may be ahead of the curve in believing that shoppers will allow AI agents to make purchases on their behalf, but a gentle wind of change is blowing. Salesforce’s latest Connected Shoppers report shows that “purchase recommended products on your behalf” is the least trusted action an AI agent can perform. Nevertheless, 19% of those surveyed are “very interested” in the possibility and 28% “somewhat interested” — that’s almost 50% leaning in that direction.