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Small Business Marketers Feel Tech Dominates Creativity: Shaped By Survey

Shaped By’s survey of tech marketers also highlighted the role of tech: half the respondents said marketing is dominated by technology while about one-quarter said it was dominated by creativity.  (The rest said they’re about equal.)   Interestingly, small businesses put tech dominance much higher (61%) while enterprise marketers split evenly on tech vs creativity (37% each).  I’d guess that small businesses struggle more with tech because they have fewer resources, but maybe there’s something else going on.

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Marketing Ops is Here to Stay: Brandmaker Report

August 10, 2021

In case you still question whether marketing ops is Officially A Thing, this Brandmaker report finds 70% of senior marketers say their company has a dedicated marketing ops team and 73% say that team is responsible for both martech and tracking campaign performance.  The most-desired improvement was better integration of the tech stack, but, oddly, integration ranked fifth as an investment priority.  Download for lots more.

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IT Leaders (Still) Prioritize Efficiency Over Customer Experience: GenPact, Acorio Research

August 10, 2021

Things look a bit different from the IT perspective. ServiceNow consultants Acorio found that companies are more focused on internal efficiency than customer satisfaction: for example, 76% track time to resolve an incident as a Key Performance Indicator while just 19% track customer satisfaction. Similarly, GenPact reports that CIOs are prioritizing projects such as artificial intelligence and cloud migrations, with customer experience tech ranked sixth on the list. One welcome bit of realism: just 22% of CIOs thought they were the primary drivers of digital transformation, while 61% recognized they... Read More >

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GrowthLoop and TransUnion Partner to Optimize Audience Reach

April 19, 2024

GrowthLoop will use TransUnion identity data to improve U.S. consumer match rates on client files sent to advertising media such as Facebook and Google Ads.  The data should also help clients to find matches among records within their files, building more accurate customer profiles.  GrowthLoop calls itself a “composable CDP”, meaning it works with data assembled in external data warehouses.

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