Devs wanna dev, but business users have other priorities.  Almost three quarters (72%) of the in-store retail decision makers queried by Forrester for CX solution vendor Uberall said they’d favor a platform that unified separate point solutions to address marketing and CX needs.  Similar numbers felt their company did a less-than-good job of providing seamless customer journeys across all touchpoints.

Nearly one-third of major news publishers have blocked generative AI tools from reading their content.   But that’s a drastic measure which could also exclude their results from conventional search engines.  Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results.  We’ll see if competitors do the same.