While streaming is experiencing a minor crisis in the US, in LatAm, the outlook looks more auspicious. There is a lot to grow, it is estimated that streaming penetration in the region is 10%, with 93.7 million subscribers.
Chile-based Xepelin is in the B2B Latam payment industry via a SaaS payments infrastructure, that includes financial information in real time, embedded financial services and data models, all to be a company’s “digital CFO”. The company raised US$230 million in an equity and debt Series A round last year, led by Kaszek, and since then expanded into Mexico.
Empathy is apparently in fashion. Exhibit 1: Qualtrics positions its latest integration with SAP Service Cloud as adding ‘empathy’ to the contact center. They’re talking about Qualtrics’ ability to tag conversations, call notes, social media posts, and reviews with sentiment, intent, effort, and other attributes. SAP owned Qualtrics from 2018 to 2021.
“Ask Meta AI anything” is what you now see instead of the traditional search bar across Meta apps such as Facebook and Instagram. Meta AI will still perform the basic search function but will also answer questions and chat with you. It should hardly be a surprise when a tech company launches a genAI solution these days but this is a bold challenge to Google and Open.ai (it’s also available as a standalone tool at Meta.ai).