Study: 41% of Companies Do Not Respond to Customer Service Emails

Finally, a bit of research. CRM software provider SuperOffice sent a two question email to 500 companies and monitored their reaction. It reports that 41% of companies never responded and the rest took an average of more than 15 hours to reply. Only 11% answered questions on the first try. A whopping 99% didn’t follow up to see if customers were satisfied with their answer. Not shocking but still sad.