SurveyMonkey is making it easier for non-experts to run their own market research projects by bundling research designs, a global survey panel, and AI-driven results analysis. They’ve released seven packages, called Expert Solutions, to analyze ad creative, video creative, product concepts, packaging design, logo design, brand names, and messaging statements. Who said AI would replace truck drivers first?
If you’re really hungry for coronavirus news, the Customer Experience Matrix blog published a long review http://customerexperiencematrix.blogspot.com/2020/04/companies-scramble-to-study-covid-19.html of recent research findings yesterday. But let’s move on to happier topics, starting with improved bi-directional integrations between Salesforce, mParticle, and mobile marketing platform Airship. Airship also launched a new cross-channel journey manager. The interface is less revolutionary than they seem to think, but it does look better than most.
Marketers’ famous herd instinct is synchronizing their response to coronavirus. First came a rash of announcements offering remote conferencing and collaboration systems, then a slew of chatbots answering coronavirus questions. This week’s trend is studies on coronavirus’ impact on consumer behavior, including increased online sales of groceries, fitness equipment and computers; more video streaming; distrust in government (especially in the U.S.); and expectation that employers will act responsibly. Click for studies from Adobe, Amperity, Edelman, First Insight, Kantar, Placer.ai, Toluna, Upfluence, Yotpo, and Yotta.
Customer data and audience management platform Omeda is announcing a new integration with Shopify. This means order, product, and customer data from Shopify being imported directly into Omeda. Users will be able to see Shopify transaction activity in real time, use Omeda Audience Search to view customer order history from a connected Shopify store and use Omeda Audience Builder to create target audiences based on Shopify trends and behavior.