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Talking Prescription Drug Labels Are Here

And lest you conclude that Big Tech is entirely evil, here’s news of talking prescription drug labels to help the visually impaired – in multiple languages, no less.  Let that warm your heart a bit, Dear Reader, and accept our best wishes for the holidays and New Year.

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CDP Use Lags Master Data, CRM, and Spreadsheets: D&B Report

December 23, 2021

We have a few holiday surprises for you today, Dear Reader. This Dun & Bradstreet report finds that just 12% of companies have built their consolidated customer view in a CDP, compared with master data management and CRM, both at 22%; data warehouse for 15%; and data lakes for 11%. Even the lowly spreadsheet clocked in at 15%. More than half (59%) have a multi-vendor sales and marketing tech stack, while 41% base it on a single vendor. Lots more here.

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Two-Thirds of Companies Plan More Customer Data Use: Treasure Data Report

January 28, 2022

Is there anything more fascinating than other companies’ customer data strategies, Dear Reader?  I thought not.  Here’s a Treasure Data study on that very topic.  Random factoids: data silos are a more common problem (34%) than data quality (24%); data and IT departments are responsible for customer data strategy at 49% of companies, while marketing is responsible at 11%.; 63% of companies plan to expand use of customer data.

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