Talking Prescription Drug Labels Are Here

And lest you conclude that Big Tech is entirely evil, here’s news of talking prescription drug labels to help the visually impaired – in multiple languages, no less.  Let that warm your heart a bit, Dear Reader, and accept our best wishes for the holidays and New Year.

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CDP Use Lags Master Data, CRM, and Spreadsheets: D&B Report

December 23, 2021

We have a few holiday surprises for you today, Dear Reader. This Dun & Bradstreet report finds that just 12% of companies have built their consolidated customer view in a CDP, compared with master data management and CRM, both at 22%; data warehouse for 15%; and data lakes for 11%. Even the lowly spreadsheet clocked in at 15%. More than half (59%) have a multi-vendor sales and marketing tech stack, while 41% base it on a single vendor. Lots more here.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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