Tekno Point, an Award-winning Digital Experience Partner, on Thursday inaugurated its latest CX Development Center located in India, further reinforcing its position as one of the largest Adobe Experience Manager (AEM) partner in the region. It’s new facility in Mumbai, India will further focus on helping customers accelerate their digital and experience transformation initiatives.
CleverTap, the modern, integrated retention cloud has partnered with Unocoin, India’s first crypto exchange, to optimize, accelerate their user engagement, and provide a seamless omnichannel customer experience. Through this collaboration, and by integrating CleverTap’s solution into its app, Unocoin is now equipped to better understand user behaviour.
The Australian Competition and Consumer Commission alleges that Bank of Queensland did not meet this obligation on 1 July 2021 as required, and did not make the required services available until 13 December 2021, which meant that the bank’s customers were unable to share their CDR data causing a penalty of $133,200 to the bank.
Here’s a new buzzword for your Bingo card: “agentic AI”, which describes systems that act by themselves rather than in response to a prompt. Salesforce was all over the concept last week, announcing its Agentforce collection. According to the company, it replaces the “now-outdated copilots and chatbots” with agents “operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.”