Three reasons why SEA’s e-commerce sector is set to explode
Here are 3 predictions on the success of Southeast Asia’s e-commerce industry for the rest of the year, based on most recent trends.
Here are 3 predictions on the success of Southeast Asia’s e-commerce industry for the rest of the year, based on most recent trends.
The Federation of Malaysian Manufacturers (FMM) believes that the 12th Malaysia Plan’s (12MP) targets and aspirations can be achieved through close collaborations and consultations between the government and the business sector, especially the manufacturing sector.
Aberdeen Standard Investments Latin American investment manager Eduardo Figueiredo believes Covid-19 has been a catalyst for change in the region, as many firms used the pandemic as a trigger for change with efficiency and digitalization initiatives.
Not only do 64% of consumers believe AI will improve and speed CX, CX leaders seem to agree with 42% making the use of AI a top priority. These figures come from a survey by Genesys on the customer service component of CX. While only 11% of consumers rate service as excellent, 63% do say it has been getting better.