Tidio Raises $25 Million for Small Business Customer Support

Tidio helps small retailers and other businesses improve customer service through automation.  They do mostly chatbots and live chat but also offer a unified inbox for messages from email, social networks, ecommerce, and other systems.  The company just closed a $25 million Series B, bringing total funding $26.8 million.

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Settlement of BIPA suit puts brakes on Clearview AI across the US

May 17, 2022

Clearview AI, known for scraping billions of facial recognition images without consent and running afoul of privacy regulators in numerous countries, has met its match in the American Civil Liberties Union (ACLU). Clearview’s agreement to settle the ACLU’s 2020 lawsuit which stated the company violated Illinois’ BIPA biometrics law means the company can’t continue to sell its software to most US companies, and sets a precedent that state privacy laws can have impact beyond state lines.

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Microsoft Lets Publishers Block Bing Chat Separately from Bing Search

September 26, 2023

Nearly one-third of major news publishers have blocked generative AI tools from reading their content.   But that’s a drastic measure which could also exclude their results from conventional search engines.  Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results.  We’ll see if competitors do the same.

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