Most shocking of all: the best customer experience comes from telcos and airlines. So says Brandwatch, which ranked TMobile, American Airlines, and Southwest Airlines in the three top slots of its CX report. Maybe they were grading on a curve?
CDP BlueVenn has added a connector for consumer and business data aggregator FullContact. BlueVenn users will be able to enrich existing customer profiles with FullContact data, including cross-channel identifiers to improve identity matching. FullContact has been expanding enrichment partnerships: its Web site lists an existing connector for the Lytics CDP and a planned connector for Segment.
You know a tech trend is old news when it reaches the New York Times.
Enterprise AI vendor Uniphore has acquired CDP ActionIQ and cloud data engineering system Infoworks. The combination of products will create a Zero Data AI Cloud that simplifies AI deployments by enabling companies to access data for AI projects without moving it from existing systems. Prices were not announced.