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Trengo Raises $36 Million to Combine External and Internal Communications

Messaging platforms are also hot, although I have just one item today: Netherlands-based Trengo has raised a $36 million Series A. Trengo combines customer and employee communications across multiple messaging channels, so it also plays in the equally-hot collaboration platform space.

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Observe.AI Buys ScopeAI to Analyze Conversations

September 7, 2021

Conversational analytics is another growing space. The latest news there is that contact center AI vendor Observe.AI bought ScopeAI, which automatically extracts insights from chat, email, and social conversations.  Related items we’ve already reported include: ZenDesk’s purchase of Cleverly, Level AI’s launch with $15 million funding, Involve.AI’s $16 million Series A, and Verint’s purchase of Conversocial.

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Two-Thirds of C-Suite Can’t Recognize Bad Data: Fivetran Report

December 6, 2021

Like the determined optimist who tells his boss the factory is on fire by reporting they’ll soon be able to update their equipment, let’s find some silver linings in a batch of gloomy surveys today, Dear Reader.  We’ll start with this Fivetran report, which finds that 85% of data leaders say their company has lost money by basing decisions on bad data, and 66% believe their C-suite can’t tell when that happens.  The bright side is there’s lots of room for improvement.

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